Onboarding Experience Survey Template
A feedback form to evaluate and improve your onboarding process based on new hire experiences. Gather actionable insights to continuously enhance your employee onboarding program.
Why Measure Onboarding Experience?
Gathering feedback about your onboarding program directly from new employees provides invaluable insights for continuous improvement. Research shows that 88% of organizations don't onboard well, yet effective onboarding can improve retention by 82% and productivity by over 70%. A well-designed onboarding survey helps identify strengths and gaps in your process from the perspective that matters most—your new hires.
Identify Process Gaps
Discover areas where your onboarding process may be falling short or causing friction
Measure Experience Quality
Quantify new hire satisfaction and evaluate the effectiveness of different onboarding elements
Gather Actionable Feedback
Collect specific suggestions for improving orientation, training, and integration activities
Track Improvement Over Time
Monitor onboarding performance and measure the impact of process changes and enhancements
Key Survey Sections
A comprehensive onboarding experience survey should cover all critical aspects of the employee's first weeks and months. These key sections will help you collect targeted feedback about specific elements of your onboarding program.
Pre-Onboarding Experience
Evaluate the period between job acceptance and first day, assessing pre-arrival communications and preparation.
- Communication clarity and timeliness before day one
- Ease of completing pre-arrival paperwork and tasks
- Information provided about first day expectations
- Advanced access to necessary systems and resources
- Overall impression of pre-boarding process
First Day & Week Experience
Assess initial welcome experience, workspace readiness, introductions, and orientation activities.
- First day welcome experience and quality of orientation
- Workspace and technology readiness
- Clarity of schedule and activities during first week
- Team introductions and initial social integration
- Access to necessary resources, equipment, and information
Training & Role Clarity
Evaluate effectiveness of job training, role expectations, and performance standards.
- Quality and comprehensiveness of role-specific training
- Clarity of job responsibilities and expectations
- Effectiveness of training methods and materials
- Availability of ongoing learning resources
- Comfort level with job tasks after training period
Manager & Team Support
Assess manager involvement, team integration, and support systems available to new hires.
- Manager accessibility and support during onboarding
- Quality and frequency of feedback and check-ins
- Team members' helpfulness and inclusivity
- Buddy/mentor program effectiveness (if applicable)
- Sense of belonging and team integration
Culture & Company Overview
Evaluate how well company values, mission, and culture were communicated and experienced.
- Clarity of company mission, vision, and values communication
- Understanding of organizational structure and key departments
- Alignment between described and experienced company culture
- Effectiveness of company history and product/service overview
- Feeling connected to the company's purpose and goals
Overall Experience & Recommendations
Capture overall satisfaction, highlight what worked well, and identify improvement opportunities.
- Overall satisfaction with the onboarding experience
- Most valuable aspects of the onboarding process
- Areas that could be improved or enhanced
- Additional resources or support that would have been helpful
- Open-ended suggestions for improving the onboarding experience
Implementation Best Practices
- Send the survey at multiple touchpoints (30, 60, and 90 days) to capture evolving perspectives
- Keep the survey anonymous to encourage honest, candid feedback
- Use a mix of rating scales and open-ended questions for quantitative and qualitative insights
- Include department-specific questions to evaluate different onboarding components
- Share aggregated results with relevant stakeholders, including HR, managers, and executives
- Close the feedback loop by communicating improvements made based on survey results
- Compare data over time to identify trends and measure onboarding program improvements
- Use digital survey tools that make completion easy on any device
Related Resources
New Employee Welcome Kit
Comprehensive package of orientation materials, company information, and first-day essentials.
Onboarding Process Checklist
Structured timeline of tasks for HR, managers, and new hires during the onboarding process.
Role-Specific Training Plan
Customizable template for creating structured learning paths for different roles.
Employee Onboarding Guide
Comprehensive guide to effective employee onboarding best practices and strategies.